FAQ

How much does shipping cost?

You can find more information on shipping costs in our shipping and payment conditions.

How can I modify my order or my delivery address?

Once your order has been registered on our website, it cannot be altered. Please send us an email to info@gundel-koffer.de so we can make the necessary changes manually.

How can I return an order?

For more information, see: right of withdrawal.

When will I receive my order?

Upon reception of your order, it will be processed immediately. Your package will be assembled at our main warehouse and shipped overnight. Standard shipping within the EU takes between 3-5 working days. If you placed a pre-order, we will inform you as early as possible about the delivery date.

How can I track my order?

After your GUNDEL suitcase has been sent, we will provide you with a shipment number and the corresponding website link, which you can use to track your order conveniently, e.g. via your smartphone.

Do you ship worldwide?

You can find more information about shipping costs in our shipping & payment conditions.

Which parcel carrier do you work with?

We work with DHL in most cases, especially within Europe. In some specific instances, we may also use another service provider for particular destinations.

What should I do if my order arrives damaged or faulty?

This is of course a great pity, but unfortunately it can happen. In this case, please send us an email to info@gundel-koffer.de and we will find a solution together. You can also contact us via the online form on our homepage. In both cases, please let us know your order number so that we can process your request quickly.

Will my personal information be treated confidentially?

The protection of your personal data is very important to us. We collect and use your personal data only for the purpose approved by you in advance - for example, for our newsletter and to process your order.

What payment methods do you accept?

You can find more information about payment terms in our shipping & payment conditions.

Are there any discount codes?

As a new customer, we offer you a 5% discount if you sign up for our newsletter on our website: here.

When can I expect my refund?

Your refund will be processed within 2-3 business days of reception and verification of the returned item. You will automatically receive a credit to your original payment method. Depending on your financial provider, there may be an additional 2-5 business days needed to process your refund.

What are the individual dimensions of your suitcases?

In accordance with airline guidelines, dimensions are measured including wheels, side stands, handles and combination locks.

Business-Trolley: 45 cm x 43 cm x 22 cm ( 17.7 " x 16.9 " x 8.6 ")
Cabin-Trolley: 55 cm x 40 cm x 20 cm (21,6 " x 15,7 " x 7,8 ")
Check-in: 66 cm x 42 cm x 23 cm (26 " x 16,5 " x 9 ")
Check-in XL: 77cm x 52cm x 27cm (30,3" x 20,4" x 10,6")

Which airlines allow your luggage as hand luggage?

Both the Business-Trolley and Cabin-Trolley fit in the overhead bins of most commercial aircraft. However, we recommend that you check the fare conditions before your flight, as policies change and vary from airline to airline.

What material is your luggage made of?

All GUNDEL suitcases are made of anodised aluminium and have an extremely hard-wearing and water-repellent lining.

The GUNDEL Business-Trolley also features a removable briefcase, which is made of high-quality leather.

Are your suitcases weatherproof?

Aluminium is extremely weather-resistant and insensitive to frost, sun, rain and UV radiation. To prevent moisture from penetrating inside, each suitcase is equipped with a closure system without zips.

How do I adjust the locks on my new suitcase?

At delivery, both codes are set to 0-0-0. To open your suitcase, turn the number wheels to 0-0-0 and press the round button. To lock the suitcase, close the base and change the numbers to engage the lock. (Note: The locks MUST be set on your code to close the suitcase.) The two locks are independant from each other. You can choose to set two identical or two different codes for an added security level.

To set a new code, adjust the number wheels to the current code and open the lock. Press the little reset button (located on the top left) with a small pointy pin until you hear it click into place. Turn the number wheels to set your new chosen personal code and press the round button so that the reset button springs back to its original position. Close the lock by pushing the base completely back into its socket. Keep your code safe because you cannot set a new one without it.

You do not need a key to open the lock. Only members of the Transport Security Administration (the North American aviation security agency) or other authorised security personnel can open your suitcase with a TSA security inspection key.

How heavy are your suitcases?

Business-Trolley: 4,3 kg
Cabin-Trolley: 4,2 kg
Check-in: 5 kg
Check-in XL: 6,7kg

What size suitcase best suits my needs?

Our GUNDEL suitcases are as individual as you are yourself. However, we have a few tips that will help you decide which size suits you and your travel needs best.

Travel duration:
bis zu 3 Tagen: Our Cabin-Trolley and Business-Trolley are the perfect carry-on sizes with a little extra space. However, please check the specifications of your preferred airline to ensure that your chosen suitcase size is compatible with the airline's approved dimensions.

Up to 10 days: If you plan to travel a little longer, we recommend our Check-in models. Depending on whether you prefer to carry a little too much rather than too little, choose either the Check-in or the Check-in XL.

Up to 14 days: The Check-in XL offers the optimum storage capacity for extended journeys. It stores up to 14 days of outfits (and even more if you are a packing/planning pro).

What is the difference between the Business-Trolley and the other models?

The Business-Trolley is externally almost identical to the other models: they are made of the same high quality aluminium alloy and are constructed in the same way. The difference lies in its features: the Business-Trolley is equipped with an integrated USB bridge, a removable briefcase and more than 30 practical compartments.

Where can I have a look at the suitcases?

An in situ viewing at our location near Nuremberg is possible. Please let us know in advance via our email info@gundel-koffer.de so that we can ensure that we have the models available in the colours you want.

How can I remove the side sticker on my new suitcase?

Unfortunately, our sticker supplier used too strong an adhesive, which makes removal quite difficult. We would like to expressly apologise to you for this.
The best way to remove the glue is with a hairdryer or hot air gun and a plastic scraper. To remove the glue residue afterwards, you can use an adhesive remover product or nail polish remover.

Are your GUNDEL suitcases under warranty?

We generally offer a 3-year guarantee on our suitcases. All other products, as well as B-goods, are subject to our limited warranty conditions. For more detailed information, please see our GUNDEL Care page.

My suitcase was damaged during my latest flight, what should I do?

As a flight passenger, you are entitled to up to €1,600 in compensation from the airline per person if your luggage is damaged. To claim your compensation, please refer to the page GUNDEL - Suitcase damaged on the flight?

What is the best way to care for my GUNDEL suitcases?

It is best to use a soft, damp cloth or sponge with (mild) soapy water to clean the inside and outside of your aluminium suitcase. Dust and dirt can then be easily wiped off. Do not use abrasive cloths, strong detergents, vinegar-based solutions, disinfectants, petroleum distillates, solvents or thinners. To remove adhesive label residue, please use a cloth lightly dipped in an alcohol-based cleaning product.

We would also like to remind you that the surface of your suitcase(s) is specifically created so that it will change over time during your travels. Every trip will leave a bump or a scratch on it and this is perfectly normal. If you would like to counteract this process, we recommend that you store the suitcase in the dust bag provided between your trips to protect it from dust and accidental scratches.